Cancellation

Simple rules so held dates stay fair for everyone.

Our standard refunds

Prepaid boarding or daycare:

• If we cancel: full refund.
• You cancel at least 48 hours before drop-off: full refund.
• You cancel inside 48 hours of drop-off: 50% refund. We keep the other 50% for the dates we held for you.
• Once drop-off has started, or if you don't show up: the booking fee isn't refunded.
• Daycare days count one at a time. If you cancel a single day, the 48 hours is counted from that day's drop-off.
• Meet 'n greets are always free, so there's nothing to refund.

How refunds work

When you cancel, your dates are released right away. Dave and Shelly look at every cancellation and approve each refund themselves. Refunds go back to your original payment method, and your bank can take 5 to 10 business days to show it.

Refunds are at our discretion

All refunds are issued at Dave and Shelly's discretion. The amounts above are our standard, and in most cases that's exactly what you'll receive. Every situation is a little different, though, so in certain circumstances we may adjust a refund, up or down, to fit what happened. We deal with our clients in good faith and ask the same in return, and refunds rely on the information you give us when you book and pay being accurate. If something about a booking or payment needs a closer look, or a payment is disputed with a bank or card company, we may hold, adjust, or decline a refund. We'd always rather talk first, so please reach out to us before disputing a charge. Dave and Shelly make the final decision on every refund.

Requests are free. After we accept a paid booking, payment confirms your pet's place (due date on your dashboard).