Privacy

We collect account, pet, and booking details to care for your dogs — not to sell lists.

Pet notes and your contact information stay with DSPetSitting. We use them only to care for your dogs and run your bookings.

Phone numbers and text messages

We may collect your mobile phone number when you use Phone OTP sign-in and/or when you opt in to receive transactional text messages from DSPetSitting. See the Messaging program page for opt-in paths and screenshots.

Message frequency. For Phone OTP, message frequency varies (typically one authentication code per sign-in request). For booking and service texts after you opt in, you may receive up to about eight messages per month depending on your booking activity. Message and data rates may apply.

Authentication (OTP). If you choose Phone OTP sign-in at https://www.dspetsitting.com/login, we use your number to send a one-time authentication code and to identify your account after you check the unchecked-by-default consent box. Message and data rates may apply.

Booking and service texts. If you opt in (unchecked consent checkbox on Create account or in Account), we may send automated transactional SMS about booking requests and acknowledgements, requests for additional information, booking acceptance, schedule updates, and upcoming drop-off or pick-up reminders, including links to complete required steps at https://www.dspetsitting.com. These messages are service-related, not marketing or promotional advertising. Consent is not required to create an account or request a booking. Reply HELP for help or STOP to cancel booking/service texts anytime, or call the Care Line at (402) 258-4603. If this is an emergency, call that same number and say it is an emergency so we can get you help right away. Message and data rates may apply.

Non-sharing of mobile numbers. We do not sell or share mobile numbers with third parties or affiliates for marketing or promotional purposes. We use Twilio to deliver authentication codes and (when you opt in) booking/service texts; Twilio processes your number only to send, deliver, and (for OTP) verify those messages.

We keep phone and SMS-related records only as long as needed for account security, service delivery, and compliance (including proof of messaging consent). Contact support@dspetsitting.com with privacy questions.

Security and activity records

To keep accounts and bookings safe, prevent fraud, and resolve booking disputes, we record your IP address, browser and device information, and a session identifier when you use DSPetSitting. We log sign-in, failed sign-in, and sign-out events, along with the record of actions on your account and bookings (who did what, and when).

We keep your raw IP address and browser and device details for 90 days, then remove them. A one-way hash of the IP address and the record of the action itself are kept longer for audit purposes. We do not sell this information.

Deletion requests

To request deletion of your DSPetSitting account and associated personal data, email support@dspetsitting.com from the address on your account. We will delete your personal data, except information we are legally required to retain — for example payment and transaction records tied to Stripe for tax and legal compliance — which we keep only as long as the law requires.